We’ve used this quote a lot as a powerful rallying cry for the importance of business purpose. We work extensively in this area. Connecting individuals and teams to something bigger than themselves. Something that burns within and drives the business inexorably forward.
Pretty huge, that.
But on the eve of one of these very workshops a couple of weeks ago, having just finished my main, and my second drink (it had been a while since we’d eaten together) I sat back and asked a candid question of my business partner.
“Jonny, is this actually all a load of rubbish?”
The conclusion: In a way, yes.
The ensuing conversation was interesting, especially with what we were just about to deliver. Were we frauds? Should we have saved this conversation for another time? It felt risky, dangerous but also quite exhilarating.
The WHY, North Star, Just Cause, Purpose, Vision, Mission Statement.
There are a nauseating number of terms that are used to frame this kind of conversation or structure this kind of work.
And it’s quite fashionable at the moment for businesses to spend money on this stuff right now, and use this kind of language lest they be considered backward.
But It’s easy to get more and more distant from the point of the work in the first place.
It’s easy for it to become an exercise in wordsmithery, coming up with sentences and straplines that sound quite nice but mean rather little.
I just looked up the difference between some of the terms I quoted above. Google coughed up this:
“Purpose keeps you focused on why you exist, vision aligns you with your goal, and mission empowers how you will accomplish it.”
The more complicated the task becomes, or the more the number of things to “come up with” proliferates, the more pointless the work becomes.
You move further and further away from the purpose of defining your purpose.
And that is what’s a waste of time and money. Real business purpose is not.
A purpose is not words that you come up with for businesses and individuals to then remember. It shouldn’t have to be remembered.
It’s not a slide to pull up when people ask you about it.
Purpose is much much more like excavation to discover something that’s already there. Something that is.
The road to discovering it can be long and the exercises to frame this journey need to be simplified. That way the focus moves away from completing an exercise and towards finding the truth.
But if you focus on the truth, sitting in the potential discomfort of the journey, the work can be pretty special.
Few. We’re not frauds.
The science behind it and the impact of it.
Let’s start with the impact of purpose done properly.
Then we’ll get into the science behind its impact. It’s good to know why.
72% say purpose gives employees a far greater sense of fulfilment. It’s a key way to improve employee engagement.
Companies with higher employee engagement are up to 22% more profitable.
Engaged workplaces have 67% lower staff turnover.
I can go on. The economic argument for true purpose is clear.
But why is this?
It’s all about intrinsic over extrinsic motivation.
In order to tap into intrinsic motivation, you need to do more to serve the fundamental human needs of your people. After all, businesses are people for people.
And there’s a hierarchy for these needs based on the structure of the human brain:
- First comes safety: to what extent do people feel safe and supported to show up as their whole selves, to speak up and do their best work without fear?
- then connection: a sense of belonging, community, being part of something bigger than themselves and having purpose
- then comes Learning: that motivation and the right environment to challenge and improve what is, leading to growth and development
Promising young talent want all of these needs met. They might not consciously acknowledge and articulate it exactly as such. But these needs will drive their behaviour. They want to be involved and engaged beyond their role and its related tasks.
Your staff need to feel taken care of, like they belong and are part of something bigger that’s unique to your business. On top of this, if they feel that there’s ample opportunity for growth, they’ll be far more loyal, motivated and committed to the cause.
I mean, you do have to pay them a bit too. Building a great, purpose led culture doesn’t allow you to continually squeeze down staff costs because they just love work so much. But it does mean that their connection to your company goes beyond the merely functional.
But in order for all of this very real impact to be realised, the work on purpose has to be very real and truthful.
It cannot simply be an exercise completed by leadership to spoon-feed everyone else. Words on a wall in the office, on mugs, t shirts, hats or other branded paraphernalia will be met with cynicism. Purpose has to be lived within. For everybody.
So how do you get it right?
Here’s our guidance:
1.Narrow down your terms to frame the work
Be really specific and make sure that everyone involved understands those terms fully. Make it as simple as possible, because the work is hard enough. Otherwise you end up with that proliferation of interchangeable terms like “North Star”, “Vison”, “Purpose”, “Just Cause” etc that muddy the clarity of the objective ahead. The work begins to lose meaning.
We have our own terms and our own process to frame this work. If you want to hear more, we’d love to schedule a chat.
Depending on the size of your business, it might seem unrealistic to tear up any work that’s already been done and start again. But that’s not a reason to just leave it. We’ve seen the benefits above.
Start smaller and closer to home:
First apply the work on Purpose to you.
Get your team to do the same individual work on Purpose and support them in any way they need.
Then invite your team together to look at your shared Purpose
No involvement, no engagement. No engagement, no commitment.
It has to mean something. For everyone. And it’s easier to start small. With the people that work together every day.
In the largest of organisations, an overarching shared purpose that unifies the business is essential. But there has to be something more local and accessible for people to engage with. That way, people feel they have agency in the business which satisfies that foundational human need for connection. Hence the suggestions above.
3.Allow it to be broken
As a leader, if you’ve done some work to articulate a shared purpose for your team, you have to stress test it and allow it to be broken by the people that it’s for.
It requires bravery to understand that this is a conversation starter, not any finished article. Your team must be empowered to engage with and take ownership over it. That way it becomes more than a collection of words.
As one of our clients brilliantly put it: “If they build it, they won’t break it.
So, is purpose pointless?
As soon as finding or articulating your purpose becomes an exercise in itself, detached from its own true purpose – don’t waste your time and money on it.
When it’s approached in the right way for the right reasons. I.e. as above. It has the power to unlock your potential, transform business culture and accelerate the right kind of growth.
This is the real conclusion that we came to on the eve of that workshop. Whilst it seemed a flippant question to start – “is this all a load of rubbish?” Reconnecting with the purpose of our workshop on purpose was essential for sharpening our focus in delivery and ensuring that it was money well spent by our client.
From our clients
The Speakers’ Gym is like the iPhone. You don’t realise you need it until you have it, and then you can’t live without it.
Magda Gonzalez, Group CFO, Monex Europe
It was completely practical and the open-forum feedback was so valuable. You created a safe environment for everyone to learn. Thank you!
Nicola Koronka, Co-Founder and Managing Partner, Missive
I was recommended by a friend who works in the same sector to contact The Speakers’ Gym to help me with my presentation delivery skills and I have not been disappointed with the results. Chris and Jonny work with you to provide bespoke training for your goals and needs. They are highly professional and make you feel at ease from the first minute the first session begins. I would highly recommend them to those who have a role which involves public speaking!
Julia Peake,Technical Development Manager, Sanlam
It has challenged both my thinking and approach and I will be sure to keep The Speakers’ Gym ‘fireworks’ readily available on my desk to refer to when not only presenting but also when needed through everyday management.
Liz Paradine – Chief Operations Manager - 7iM
Transact first engaged with The Speaker Gym late in 2018 where Chris & Jonny made a concerted effort to get under the skin of our business and understand how they could best help us hone our presentational and empathetic skills. The resulting sessions were hugely helpful giving my team plenty of opportunity to practice and also benefit from a great deal of feedback, not just from Chris & Jonny but by including the rest of the Transact team in the feedback and group learning too. I would highly recommend The Speakers Gym
Glen Sweet, Head of Sales, Transact
Working with The Speakers’ Gym has been fantastic. We knew what we wanted to say and who we wanted to speak to, so all we needed was technique. Or so we thought. Chris and Jonny helped us to understand the key elements of communication, through a structured process. We now think about communication in a completely different way. There’s a line they gave us that now resonates in my head, every time I write or talk to someone about what we do. We feel we’ve met two great guys and they’ve become an important part of us, our story and how we tell it to others.
Thomas Skinner, Founder, Barnaby Cecil Financial Planning
The impact of The Speakers’ Gym™ at Mako can only be described as transformational. Over a three month period, they helped transition a group of individuals into a highly collaborative and consultative leadership team. Chris and Jonny have a unique ability to connect individuals with their true purpose, driving them towards self-reflection and ultimately growth. Overall the entire experience of working with them has been a pleasure and I am deeply grateful for their impact. They more than surpassed my expectations and I look forward to working with them again in the future!
Trystan Morgan-Schauer, CEO, Mako
We engaged The Speakers’ Gym to provide us with clarity and direction in the look, feel and messaging of the Worldmaker brand in preparation for our official launch. From start to finish, the process has been truly collaborative. They worked with the expertise and experience in our team to create branding that truly represents who we are and what we represent, whilst moving us into a more modern, expressive space – which was our desire. We know that we’re in great hands with The Speakers’ Gym. We’ll certainly be continuing to work with them
Mollie Marti, CEO, Worldmaker International
They first took the time to understand our brief and delivered the programme incorporating our culture and brand throughout. They were thought provoking and their unique techniques very well received.
Mairi Cameron, Learning Manager, Nucleus Financial
The Speakers’ Gym gave me the skills and confidence to be my normal self whilst speaking and facilitating. They took the anxiety out of public speaking and gave me practical tools to prepare for and manage public engagements. They also helped me to engage more meaningfully with my clients, for which I am thankful. Highly recommend them.
Matthew Marais, Director, Vertus Capital
I found the sessions to be a revelation, and I wish I had known some of the techniques sooner. It has completely changed my mindset and focused me in on the needs of the audience. With that, the ability to achieve those aspirations has come more naturally. There is always room for improvement, and I will definitely be revisiting The Speakers’ Gym for a refresher from time to time.
Kelly Devlin, Wealth Management Consultant - St. James’s Place Wealth Management